Privacy Policy

At Quboolnaama Muslim Matrimony, we value your trust and are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, store, and safeguard the information you provide to us while using our services.

We operate as a proprietary matrimonial platform catering specifically to the Muslim community, and we provide our services through our website, WhatsApp, Instagram, Facebook, and other digital platforms. By using our services, you agree to the terms of this Privacy Policy.

This policy applies to all individuals who interact with Quboolnaama Muslim Matrimony, whether as a registered user, a prospective member, or a visitor to our platform.

We urge you to read this Privacy Policy carefully to understand how your personal and sensitive information is handled, and what rights you have in relation to it.

1. COLLECTION OF INFORMATION

To enable and provide the matchmaking services offered by Quboolnaama Muslim Matrimony, we collect certain personal and sensitive information from you when you access, interact with, or register on our platform—whether through our website, WhatsApp number, Instagram or Facebook page, or any other official communication channel. By using our services, you voluntarily consent to the collection, processing, and limited sharing of this information in accordance with this Privacy Policy.

The information collected from you may include, but is not limited to: your full name, gender, date of birth, marital status, religion and sect, caste or sub-sect (if disclosed), contact details such as phone number and email address, educational qualifications, employment details, current city and country of residence, family background, photographs, and preferences for a prospective spouse. Additionally, you may provide sensitive personal data such as identity documents (e.g., Aadhaar, PAN, Passport) voluntarily for verification purposes. We may also receive content you submit voluntarily in the form of testimonials, success stories, contest entries, feedback, or survey responses. Any communication with our support team, including over WhatsApp, may be stored for record-keeping, quality assurance, and service improvement.

We also collect technical and interactional data through your use of our services, including but not limited to: login timestamps, profiles viewed, searches made, actions taken, IP address, device type and identifiers, operating system, browser type, error logs, and similar usage data. If you log in or sign up using third-party services such as Google or Apple ID, you authorize us to access limited public information from your social media account (such as name, email, or profile photo), as permitted by your settings. We may also receive information about you when your profile is shared or referred to someone else via WhatsApp or other integrated sharing features.

All such information is collected solely for the purpose of enabling your use of the platform, enhancing your experience, facilitating relevant matches, protecting the safety and security of all users, and ensuring compliance with applicable laws and platform standards.

2. PURPOSE AND USE OF COLLECTED INFORMATION

Quboolnaama Muslim Matrimony collects and uses your personal information only for lawful purposes, and solely in connection with the services we offer. The information you provide to Quboolnaama Muslim Matrimony is primarily used to facilitate the purpose for which you have engaged our services — that is, to identify, match, and connect individuals seeking matrimonial alliances within the Muslim community. We use your personal and sensitive information to create and display your profile to other registered users, based on your preferences and compatibility criteria. This includes showcasing your profile on our website and, where applicable, through WhatsApp or social media platforms operated or managed by us.

Your information also enables us to offer you a personalized experience by tailoring search results, suggestions, and communications based on your stated interests and activity history. We may use your contact details to send you relevant match alerts, service updates, feedback forms, payment confirmations, and other necessary communications through phone, SMS, WhatsApp, email, or in-app notifications. Additionally, we may use your data for internal research and analytics to improve the quality, functionality, and security of our services.

We do not use your financial information (such as debit/credit card numbers, UPI, or bank details) for any purpose other than processing subscription payments through secure, third-party payment gateways. We do not store or share your financial data with any third party beyond what is necessary to fulfill payment processing. Further, we may use your information to resolve disputes, troubleshoot issues, enforce our Terms of Use, or comply with applicable laws and regulations.

3. HOW WE SHARE YOUR INFORMATION

Quboolnaama Muslim Matrimony respects your privacy and is committed to maintaining the confidentiality of your personal information. We do not sell, rent, or trade your personal data to any third party for commercial gain. However, in the course of providing our matrimonial services, certain information you provide may be shared with other registered users of the platform in order to help you connect with compatible matches. This includes limited profile details such as your name, age, profession, religion, location, preferences, and photographs, as per the privacy settings and visibility options selected by you. Your contact details will never be publicly displayed and will only be shared where permitted by you or required to facilitate a genuine interaction between members.

In certain cases, we may share your data with trusted service providers or technical partners who assist us in operating our website, managing payment systems, conducting identity verification, hosting infrastructure, customer support, or sending messages (SMS, emails, WhatsApp) on our behalf. These partners are contractually bound to handle your information securely, confidentially, and only for the purpose of providing the specific service to us. We may also disclose your personal information if required to do so by law, court order, government request, or in response to any legal process, investigation, or to protect our legal rights, users, or the public.

We do not share your financial or payment data (such as card numbers or UPI IDs) with any third party, except with certified payment gateways used solely for processing transactions. These gateways comply with industry-standard security protocols, and we do not retain any payment information on our servers.

4. HOW TO ACCESS AND/OR CONTROL YOUR INFORMATION

At Quboolnaama Muslim Matrimony, we believe in empowering our users with transparency and control over their personal data. You have the right to access, review, update, or correct your personal information submitted to us at any time. If you are a registered user, you may access and edit most of your profile details by logging into your account and visiting your profile or settings section. You may also contact our customer support via WhatsApp or email if you require assistance in accessing or modifying any specific data.

If you wish to restrict or withdraw your consent for processing certain information (such as sensitive personal data or visibility of certain profile sections), you can do so through your profile settings or by writing to us directly at support@quboolnaama.com. Please note that restricting access to certain data may affect your ability to use key features of the platform, as some information is essential for delivering our matchmaking services.

Additionally, if you no longer wish to continue using our services, you may request deletion of your profile and associated personal data by contacting  us  through  your  registered  email  ID  or  mobile  number.

Upon such request, we will initiate the data deletion process within a reasonable time, except where retention is required by law or for legitimate business purposes (such as resolving disputes or preventing fraud). We will confirm the deletion once the process is complete.

5. DATA SECURITY AND PROTECTION MEASURES

We take the protection of your personal and sensitive information very seriously. Quboolnaama Muslim Matrimony implements appropriate technical, administrative, and physical safeguards to prevent unauthorized access, misuse, alteration, or disclosure of your data. These measures include secure servers, encryption of data during transmission (where applicable), regular software updates, restricted access to personal data, and internal policies to ensure confidentiality.

Access to user data is limited only to authorized personnel on a strict need-to-know basis, and all our third-party service providers (such as payment gateways and IT vendors) are bound by strict confidentiality and data protection obligations. While we strive to maintain a high standard of security, please understand that no method of transmission over the internet or method of electronic storage is fully secure. Therefore, we cannot guarantee absolute security, but we are committed to continually improving our security practices in accordance with industry standards and applicable laws.

If you believe your information has been compromised or you encounter any suspicious activity, please contact us immediately at support@quboolnaama.com so we can take swift and appropriate action.

6. DATA RETENTION AND STORAGE DURATION

We retain your personal information only for as long as necessary to provide you with our matchmaking services, comply with legal obligations, resolve disputes, and enforce our agreements. If you request  account  deletion  or  discontinue  using  our  services,  your information will be removed from active use within a reasonable period, subject to applicable laws and regulatory requirements.

Certain minimal data may be retained in our backup systems or archives for limited durations for fraud prevention, dispute resolution, or where legally required, but such data will be secured and not used for any commercial purpose

7. USE OF COOKIES AND TRACKING TECHNOLOGIES

Quboolnaama Muslim Matrimony may use cookies, pixel tags, web beacons, and similar tracking technologies to enhance your browsing experience, analyze user behavior, and improve the functionality of our website and services. These small data files help us remember your preferences, recognize returning users, and provide customized content. Some cookies are essential for the operation of our platform, while others are used for analytics and marketing purposes. You may choose to disable or manage cookies through your browser settings, but please note that certain features of the site may not function properly without them.

Note: Disabling certain cookies may affect the functionality or performance of the site.

To manage your cookie preferences or opt-out of certain tracking features, contact us at support@quboolnaama.com.

8. INTERNATIONAL DATA TRANSFERS

Quboolnaama Muslim Matrimony is based in India, and your personal information is primarily processed and stored on servers located within India. However, in certain cases, your information may be transferred, processed, or stored outside India—for example, when we use third-party service providers or cloud infrastructure located in other jurisdictions. In such instances, we ensure that appropriate safeguards are in place, such as contractual obligations or compliance with applicable data protection laws, to protect your information and maintain your privacy rights.

9. UPDATES TO THIS PRIVACY POLICY

We may update or modify this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or to enhance transparency. Any changes will be posted on this page with a revised “Last Updated” date at the bottom. We encourage you to review this Policy periodically. Continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

10. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please feel free to contact us. We are committed to addressing your queries promptly and transparently.

Email: support@quboolnaama.com